Terms

CloudDesk Harness drafts customer-support replies from instructions you provide (your playbooks), using AI providers you connect. It's a drafting tool. You decide what's sent to your customers.

Harness is free during early access. We plan to introduce paid plans. We'll tell you by email at least 30 days before any charge could apply to you, and nothing is ever billed without you choosing a plan.

AI output can be wrong, incomplete, or out of date, even with a good playbook. Read every draft before sending it. You're responsible for what you send and for the accuracy of your playbooks.

You connect your own API keys or ChatGPT account, and usage is billed to you under that provider's terms. The ChatGPT sign-in uses an unofficial OpenAI flow that may stop working without notice. Make sure your use of any provider complies with its terms.

You keep all rights to your playbooks and tickets. You give us permission to store and process them only to run the service for you. Don't upload content you don't have the right to use.

Don't use Harness to send spam, deceive or harass people, or break the law. Don't try to access other users' data or overload the service. We may suspend accounts that do.

The service is provided as is, without warranties. To the extent the law allows, CloudDeskIT isn't liable for indirect or consequential losses arising from your use of drafts.

Questions about these terms: help@clouddeskit.com.