Privacy

We store your email, your playbooks, your draft history, website chatbot conversations, and your AI provider credentials (encrypted). Ticket and chatbot messages are sent to the AI provider you connected to write a reply. We don't sell data, run ads, or train models on it.

You sign in with a one-time code sent to your email. We keep your email address, sign-in times, and IP address for security. We don't use passwords for Harness accounts.

When you draft a reply, the ticket text and the relevant parts of your playbook are sent to your connected provider (for example OpenAI, Anthropic, Google, OpenRouter, or your ChatGPT account). Their privacy terms apply to that request. Your draft threads are saved so you can reopen them from History. Delete any thread there at any time.

Customer tickets can contain personal data. Paste only what the reply needs, and remove payment details, passwords, and government IDs first.

When a visitor uses a website chatbot, the question, recent chat context, and relevant published playbook excerpts go to the bot owner's connected AI provider. We save the visitor's question and the bot's reply so the bot owner can review conversations and improve the playbook. We don't store the visitor's IP address with the conversation. Deleting a chatbot also deletes its saved conversations.

Keys and ChatGPT tokens are encrypted with AES-256-GCM before they're stored. They're decrypted only on our server, only to make the request you asked for, and never shown back to you or anyone else. Remove them from Providers at any time.

One essential, HTTP-only session cookie keeps you signed in. No advertising or tracking cookies.

Email help@clouddeskit.com from your account address and we'll delete your account, playbooks, drafts, and stored credentials within 30 days.

If this policy changes, the date at the top changes with it. Questions: help@clouddeskit.com.